These Terms govern your use of Mzansi Mind (“the app”, “we”, “us”). By using the app, you agree to them. If you do not agree, do not use the app.
Mzansi Mind is intended for people aged 12 or older. A person under 12 must not use the app. If you are under 18, or under the age at which you can independently agree to these Terms where you live, a parent or legal guardian must review and agree to these Terms and give prior permission for you to use features that send personal information online, including online AI, photo questions, sign-in, feedback and optional chat improvement. Available offline features can be used without sending prompts or photos to us. We do not ask for or store your date of birth.
You can use available features without an account. Social sign-in uses Apple or Google through Firebase Authentication. You are responsible for your device and account security. Do not share access or impersonate another person. You may delete your account in Settings or through our web deletion page. Deleting an account does not cancel a store subscription.
Mzansi Mind provides built-in offline tools and online AI assistance in South African languages, including simple offline writing or reference help and, when connected, broader explanations, search-assisted answers and photo questions. Features vary by device, connectivity, language, plan and provider availability. We may maintain, change or discontinue a feature, but changes do not remove consumer rights that cannot lawfully be excluded.
Answers may be inaccurate, incomplete, offensive or out of date. Do not treat them as professional medical, legal, financial, religious or safety advice. Verify important information with a qualified person or reliable source. In an emergency in South Africa, call 112 from a mobile phone or the appropriate emergency service.
You keep ownership of text and images you submit. You give us a limited, non-exclusive licence to transmit, resize and process them only as needed to operate the feature you requested, prevent abuse and handle feedback you explicitly submit. If you separately allow future text chats to be used for improvement, you also give us a limited licence to retain, review, redact, analyse and use those opted-in text questions and answers to improve Mzansi Mind. You can withdraw that permission for future chats and request deletion of retained source copies in Settings. Withdrawal cannot undo model improvements already completed. You confirm that you have the right to submit the content and that it does not violate law, privacy, confidentiality or intellectual-property rights. Online AI processing and retention are explained in our Privacy Policy.
You may not use the app to:
We may limit or suspend access where reasonably necessary to protect people, the service or comply with law. You may contact [email protected] to challenge an access decision.
The free service has usage limits. Mzansi Mind Pro provides the benefits and billing period shown on the purchase screen. Limits may exist to protect service availability and prevent abuse; Pro is not an unlimited service.
Online AI requests are shared with Google Gemini only after the permission step described in the app. Optional retention of future text chats for Mzansi Mind improvement requires a second, separate choice and does not affect Free or Pro access. Sign-in, subscriptions, hosting and security also rely on providers identified in our Privacy Policy. Their service terms may also apply to their part of the service.
Mzansi Mind is built by VaKoop (Pty) Ltd and may suggest the affiliated VaKoop marketplace when relevant to a buying, selling or income question. We aim to disclose the affiliation and distinguish suggestions from neutral comparisons. We do not guarantee a listing, sale, buyer, seller, price, delivery or income outcome. VaKoop marketplace use is governed by its own terms.
The app software, visual design, branding and our original content belong to VaKoop (Pty) Ltd or its licensors. We give you a limited, personal, revocable, non-transferable licence to use the app under these Terms. These Terms do not transfer ownership of your content or third-party content.
The service is provided on an “as available” basis. We do not promise uninterrupted access or that every answer is accurate. To the maximum extent allowed by law, we are not liable for indirect or consequential loss caused by reliance on AI output or misuse of the app.
Nothing in these Terms excludes or restricts liability, warranties, remedies or consumer rights that cannot legally be excluded or restricted, including applicable rights under the Consumer Protection Act 68 of 2008. Any stated limitation must be read subject to that rule.
You may stop using the app at any time. Account deletion is available as described above. We may terminate or restrict the service for a material breach, serious safety risk, non-payment or legal requirement. Sections that logically continue after termination, including payment records, ownership, dispute and lawful liability provisions, remain effective.
South African law governs these Terms, without removing mandatory rights available to a consumer elsewhere. Contact [email protected] first so we can try to resolve the problem. You may also use any regulator, ombud or court process available under applicable law.
We may update these Terms when the service or law changes. We will update the effective date and give reasonable in-app notice of a material change. Where law requires fresh consent, continued use alone will not replace it.
VaKoop (Pty) Ltd, 40 Elray Street, Gauteng, 2192, South Africa. Customer service: [email protected]; +27 72 551 3728. Privacy: [email protected]. Website: vakoop.co.za.